Our deep experience across both open and closed book business gives us a strong proposition. Life and pensions companies continue to face a highly competitive and regulated environment and many are adopting new service models to increase competitiveness. We work with clients to keep them at the forefront of their market by raising efficiency and flexibility while maintaining service quality. Our specialist skills and software are also attractive to occupational pension providers, as pension scheme structures become ever more complex.
Capita can help customers to:
- Reduce operating costs while improving performance and customer retention
- Ensure administration processes address increasingly complex regulation and initiatives such as Treating Customers Fairly
- Bring new propositions such as wrap products to market quickly, to satisfy consumer and adviser demand for more choice
- Meet adviser demand for new remuneration methods to reduce reliance on upfront commission
- Respond to rapid change in the distribution marketplace
- Develop closer relationships with advisers through technology and ‘straight-through processing’
- Access specialist skills (and enhance processes and systems) to meet new pensions legislation and support the shift from final salary to money purchase pension schemes
Services
- Outsourcing
- Life and pensions policy administration
- Financial, corporate and treasury services
- ICT and software services
- Human resources
- Property consultancy
- Consultancy and change management
- Other business support services