Having grown our presence in the insurance market since 1999, we are now acknowledged as the leading provider of outsourced services in the UK. We deliver a wide range of services from back office processing to frontline customer services across commercial, reinsurance and personal lines insurance. Whatever your requirements, we are able to offer a solution – it could be a complete end to end solution or a bespoke service focused on specific needs.

We understand the pressures of remaining competitive in the insurance market and we realise that the services we deliver have an impact on your reputation with your customers. That’s why we ensure that our frontline and back office teams reflect the values and qualities of your organisation – innovation, professionalism and knowledge.

While you get on with building those important client relationships and bringing new products to market, we’ll ensure that regulatory compliance is maintained and work hard to prevent fraud and leakage. Together we can make sure that you exceed the expectations of your customers.

“We are very pleased to have established this partnership with Capita and are confident it will be beneficial to both clients and our staff. In particular, it will transform the way in which we do business, supporting our commitment to providing a customer experience that’s truly world class. It will also give our staff increased opportunities for career development.” – Martin South, CEO, Marsh UK.