We establish strategic partnerships with clients to introduce low-risk service improvement, business transformation and revenue enhancement, and establish effective processes to satisfy complex regulation. We also help market entrants to build their infrastructure and operational delivery.
Conditions for the insurance industry remain tough. Although the full impact of turmoil in the financial markets is still unclear, it is likely to exacerbate pressures and drive further industry change.
Given its cost and flexibility benefits, outsourcing may well begin to play a larger role in this market.
Drivers for outsourcing include:
- Structural change as organisations strive to compete more effectively and manage the impact of the financial market turmoil: increasingly, they look to outsourcing to deliver 'end-to-end' and specialised insurance solutions – as well as to manage non-core services and operations
- Pressure to cut operating costs, improve efficiency and enhance customer service
- Increased regulatory requirements
- Dramatic shifts in consumer expectations, pricing and service delivery due to the rapid growth of internet sales and industry consolidation
- Importance of bringing new products to market faster
- Need to improve management of claims costs, in particular through fraud and leakage prevention
- Customer demand for more transparency, information, flexibility and value.