Financial services

Capita is a strong, stable service partner for clients facing fierce competition and growing regulation. 

Current market conditions have forced many potential clients to look more closely at counterparty risk. In most of our financial markets, we are unique in being the only scale provider that is not also a financial institution, bank or insurer. Growing pressure on financial institutions as they compete in an unstable market has led to increased interest in our service offerings.

Organisations are reassessing their operating models to stay competitive while focusing on quality customer service and bringing new products to market faster and more efficiently. Our uniquely broad range of services enables us to offer them a single view of their customers across their whole product range.

Drivers for outsourcing include:

  • Unsustainable cost bases
  • Stricter regulatory environment: increasingly, real scale is required to offset the costs of compliance
  • Constant legislative change acting as a catalyst for new products
  • Need for leading edge systems to cope with volatile markets: where fair value pricing has to be applied, for example, scale is required to fund the necessary investment in systems
  • Need to balance efficiency with quality customer service.
Fast facts
Shareholder communications

We administer shareholder communications to 6 million shareholders on behalf of more than 2,000 corporate clients.

Case study: The Children's Mutual 

In preparation for the launch of the new Government Child Trust Fund initiative, The Children’s Mutual appointed Capita to develop a system to administer the new funds, from customer application right through to compliance.