Capita is the UK's leading provider of outsourcing and professional support services across both public and private sectors.

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Full analysis


Central government 

Central government

We are the market leader in services to central government, which accounts for some 12% of our business. The Transformational Government agenda presents further opportunities for growth.

 

Local government

Local government remains our largest single market, accounting for a fifth of our business. We are the established leader in this sector, with over 20 years' experience.

 

Education

Our breadth of expertise, from national strategy to ground-level work in schools, has made us No. 1 in education services - which accounts for 13% of our business.



 

Life and pensions

Services to the life and pensions industry account for 11% of our business. This is likely to increase, as we are the major player in a market growing at some 14% a year.

 

Insurance

Outsourcing is proving to be a key to competitiveness in this market. We are the leading provider of services to the sector, which accounts for 10% of our business.

 

Financial services

At 4% of total turnover, financial services is a relatively small part of our business at present. But this is a growth sector in which we offer a uniquely broad range of services.



 

Transport

We rank No. 1 in services to the transport sector, which accounts for 6% of our business. Covering a wide range of transport consultancy and management services, we have particular strength in integrated transport solutions.

 

Health

Outsourcing and public-private partnerships are seen as key to the development of the NHS, and this market is forecast to grow at over 31% annually over the next few  years.

 

Corporate

Almost half our business now comes from the private sector. In addition to our work in the financial arena, 23% of our turnover comes from helping a wide range of private sector companies to enhance their competitiveness.

Case study: Service Birmingham 

Joint venture partnership with Birmingham City Council sees 500% improvement in email speed and projected savings of £1bn over 10 years.