Capita continues to lead the local government BPO market and works with the majority of local authorities, including 10 strategic partnerships, to help to deliver efficient, flexible public services for citizens and communities.

Central government has indicated that greater responsibility for spending and service procurement is to be transferred from central to local government departments allowing them to play a greater role in shaping services and making public services more efficient and effective. This will give local authorities greater autonomy and freedom to manage their budgets and explore new service delivery models that can be tailored to their specific needs.

Drivers for outsourcing

• Pressure to deliver value for money services against a backdrop of increased service demand and reduced revenues
• The October 2010 Comprehensive Spending Review which stated that funding to councils will be reduced by approximately 7% annum for the next 4 years
• Growing opportunities to establish shared service infrastructures capable of bringing together public services in a more coordinated approach
• Changing roles – local authorities increasingly becoming commissioners of services rather than deliverers of services.