Capita is the UK's leading provider of outsourcing and professional support services across both public and private sectors. 

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Full analysis


Local government

Capita supports local authorities to develop new delivery models and transform services 

Transforming public services for the benefit of citizens and communities continues to be an explicit local government priority. This is driving local government to seek alternative ways of providing services and creating opportunities for the private sector to help develop new delivery models. With over 20 years experience in this marketplace and a UK-wide network of multi-service centres, we are uniquely placed to help local authorities achieve effective change.

Capita can help customers to:

  • Meet the challenging goals of the 2007 Comprehensive Spending Review, including 3% annual efficiency targets and shared services
  • Respond to the Local Government Act through place-shaping and more partnership working, more strategic commissioning and devolution to communities
  • Deliver Sustainable Community Strategies through greater local cross-agency working and the new Comprehensive Community Performance Assessment (CCPA)
  • Respond to the CCPA’s emphasis on efficient use of resources
  • Deliver the Transformational Government agenda for more personalisation and improved citizen access
  • Address key service priorities: children's services including education, social /community and economic regeneration and transport

Services

  • Outsourcing
  • Local and central government services 
  • Human resources
  • ICT and software services
  • Property consultancy
  • Financial, corporate and treasury services
  • Consultancy and change management
  • Other business support services
Fast facts
Market leader

Capita is No. 1 provider of BPO services to local government

Revenue by market (%)

Local government accounted for 20% of our revenues in 2007

Case study: Birmingham City Council 

Our joint venture with Birmingham City Council will transform the way the council operates, leading to savings of £1bn over 10 years.