After building experience in the sector for some time we have accelerated our growth over the past 2 years. We are now a leading provider of information services to both patients and health professionals, and are at the forefront of helping the NHS to improve patient experience while achieving efficiencies.
We provide outsourced IT and back office services to the NHS, as well as governance, survey and research services for NHS organisations and pharmaceutical companies. Two thirds of some 455 organisations in the NHS are now Capita clients receiving at least one of our services.
Outsourcing core administration and customer (patient) management services is still at an early stage so there remains plenty of scope to develop our relationships across this market.
Size of opportunity
There are approximately 430 Health Service organisations in England and a further 25 in Wales, Scotland and Northern Ireland. Health expenditure in England alone was £113bn in 2009, rising to £118bn in 2010/11. Of this, addressable spend on the type of outsourced services that we deliver is estimated to exceed £13bn.
The NHS has not yet embarked widely on outsourcing non-core activities but, as a result of the dual pressures to both achieve significant savings and improve patient experience, we are confident that there is considerable scope to help both the Department of Health and health organisations achieve this.
Drivers for outsourcing include:
- Pressure on NHS funding: after March 2011 it is expected that the continually growing demand for NHS services and resources will have to be managed within existing budgets
- Pressure to improve service quality, in particular the ‘patient experience’
- A requirement to streamline clinical administration while meeting demand for greater patient choice
- Need for innovative ways of educating patients and end users to be more self sufficient, relieving the burden on health providers
- Continued pressure to improve work environment and patient care by engaging technology better, rationalising and modernising existing properties and investing in new property.
Click on the Health offering page to view the full range of services offered by Capita in the health sector.