Capita is the UK's leading provider of outsourcing and professional support services across both public and private sectors. 

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Full analysis


Central government

Capita works with Government departments to deliver service transformation 

Across the public sector there is constant pressure to increase efficiency while simultaneously enhancing service quality. As Government departments face ever more demanding financial and service targets, they look to the private sector to help them deliver organisational change and service transformation. Our record of successfully delivering complex and high profile transformational projects, supported by effective ICT and process re-engineering, makes us an attractive partner in modernising existing services and supporting future Government initiatives.

Capita can help customers to:

  • Meet the challenging goals of the 2007 Comprehensive Spending Review, including 3% annual efficiency targets and shared services
  • Develop and modernise infrastructure – eg transport, Building Schools for the Future
  • Deliver the Transformational Government agenda for more personalisation, improved citizen access and cross-government working
  • Enhance partnerships across the public sector
  • Address key service priorities: children's services including education, social/community regeneration, transport
  • Ensure that government and public services enhance the UK’s global competitiveness

Services 

  • Outsourcing
  • Financial, corporate and treasury services
  • Local and central government services
  • ICT and software services
  • Human resources
  • Property consultancy
  • Consultancy and change management
  • Other business support services
Fast facts
No. 1 Provider

Capita is No. 1 provider of BPO services to central government

Current revenues

12% of our 2007 revenues are from central government clients

Case study: Criminal Records Bureau 

We created a bespoke IT solution capable of handling 70,000 applications a week and issuing over 120,000 documents a month.