Our goal: to deliver value to all our stakeholders
Our straightforward goal is to continue developing Capita as a long term, sustainable business that can deliver value to all its stakeholders:
- Delivering operational excellence and added value for all clients
- Achieving a good return for shareholders
- Creating a supportive, rewarding and inspiring environment for employees
- Developing mutually beneficial relationships with suppliers
- Making a positive impact on the communities in which we work.
Our strategy is clear, straightforward and pragmatic
To meet the needs of all our stakeholders now and into the future, we have created a clear, straightforward business strategy.
Our business strategy focuses on five core elements:
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Generating profitable growth - both organically and through acquisition
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Controlling and measuring growth - through strong leadership and clear business practices
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Managing our business responsibly - to meet the needs of all our stakeholders
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Targeting growth markets - for BPO and professional support services in the UK and Ireland
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Maintaining performance across our divisions - by consistently delivering service excellence and sharing Group resources and scale benefits.