As a service business, we depend absolutely on our 32,000 employees. If we want to do well, we must give them a working environment where they feel safe and fulfilled, and ensure they can grow and develop. To achieve this, we have clear cultural values and policies for:

• Attracting and selecting talented, ambitious people
• Retaining and developing  people, investing in the right training to help them deliver quality service
• Managing and inspiring people: we empower local business managers to manage their teams successfully and give them the skills they need
• Rewarding people: we regularly review individual performance and reward talent with comprehensive benefits
• Treating colleagues with respect
• Promoting work-life balance.
  

Our employee-related CR objectives

• Implement our Group equality and diversity action plan
• Continue to improve communication and engagement with employees across the Group
• Actively manage existing and new talent
• Continue to provide career and job development opportunities for all employees
• Ensure the health and wellbeing of employees at work.