Companies use a wide variety of approaches to assess the impact that their activities are having on society as a whole. We measure and report on our four key priorities both internally through our management reporting systems and externally by participating in a variety of surveys.  

FTSE4Good
Capita is included in the FTSE4Good index for socially responsible investment. We choose to participate in this index because its criteria more appropriately reflect the impacts and risks of a service business.

London Benchmarking Group
Capita is a member of the London Benchmarking Group (LBG), a group of over 100 companies working together to improve the measurement and management of community involvement.

Great Places to Work survey
We engage with the Great Places to Work programme annually. By surveying our staff independently this allows us to identify challenges and solutions to create a supportive work environment encouraging a motivated and loyal workforce.

Awards

We have won a diverse range of awards for our CR initiatives, both for the work we do as a business and the work we have done for our clients.

Diversity Award
Capita’s call centre in Darwen won an award for Diversity, Recruitment and Retention at the North West Contact Centre Project Awards for their commitment to the introduction of diversity-oriented initiatives.

Business in the Community
One of our employees won ‘Volunteer of the Year award’ at the Business in the Community (BITC)’s Yorkshire and Humber Regional Awards for Excellence this year. The award recognises those who are strongly committed to putting something back through their company’s volunteering schemes.

Building Exchange Awards
Capita Architecture’s acclaimed Academy of St Francis of Assisi was highly commended in the Sustainability category at the Building Exchange (BEX) AwardsCharter Mark
Capita Symonds received Charter Mark Approval which is a national standard for excellence in customer service.