Paul Pindar, Chief Executive 

Welcome to our corporate responsibility report for 2009.

This has been a challenging year in which to do business. The tougher economic climate has emphasised the need for businesses to demonstrate their sustainability: to show how they are managing their operations to support all their stakeholders over the long term, which is Capita’s goal.

At Capita, success goes hand in hand with responsibility. By managing our key social, environmental and economic impacts well, we can deliver value to all our stakeholders. In turn this allows us to give our investors an appropriate return and generate the funding which is essential to the Group’s long term sustainability.

Our aim is to embed CR at all levels in our business. Throughout the year we have continued to engage with our stakeholders, responding to their needs in the way we manage our key impacts. We have used the CR working group to challenge our CR activity and ensure that our strategy is aligned with our business principles and corporate values.

I am pleased with what we have achieved so far but recognise that there is still more to be done. This live report enables us to provide regular updates throughout the year and allows you to select the information that interests you.

Corporate responsibility isn’t just about ticking boxes. Sometimes you need to think outside them. In all our activities we try to use a little imagination – to ask ourselves: "Wouldn’t it be great if….?" To see if we can do better, do more, or go beyond the brief to deliver greater benefit for our stakeholders. The case studies in this report give just a few examples.

I hope you enjoy reading more about the work we’ve done so far and that you will visit the website from time to time to check on our progress. Please let us know your thoughts on our activities: your feedback is important to us and will help to inform our future CR initiatives.

Paul Pindar
Chief Executive
01/04/2010