Responsible business practices 

Our aim is to grow and manage our business responsibly, meeting the needs of all our stakeholders and delivering value for our shareholders.

With a clear set of business principles, robust financial management and operational structures, good governance and risk management, we focus on creating a sustainable, long-term business.

Statement of Business Principles

Our Statement of Business Principles sets out the standards of behaviour that we expect. It details our shared business values and the responsibilities we have to all our stakeholders. The key elements are:

• Act with integrity and honesty in all our dealings
• Treat clients and their customers fairly
• Communicate openly and transparently with all our stakeholders
• Show respect for those we work with, valuing their skills
• Invest in our local communities
• Manage and minimise our impact on the environment
• Ensure we do not have any business relationships with businesses or individuals who act outside legal boundaries or our wider CR and business principles.

Our business principles are communicated internally to all our employees, and we give guidance where necessary to ensure that they are applied in all our business dealings.

By managing our business responsibly we will help to create a financially stable organisation, capable of delivering healthy investment returns to our shareholders. We hold regular group and one-to-one meetings with our investors showing them how we manage our business to meet both financial and non-financial targets, and seeking their opinions and feedback in open discussion.