Promoting accountability and knowledge sharing 

Our management structure and business reporting process promote accountability and knowledge sharing across the Group, keeping management responsive to performance and trends in the business and the wider marketplace.

The Chief Operating Officer and the Divisional Directors are responsible for the development and performance of the divisional businesses. They communicate and monitor the application of Group-wide business objectives, policies, procedures and standards. They work with and delegate responsibility to their management teams.

A key element of our business reporting process is our monthly operational business (MOB) reviews, where the performance of each business unit is reviewed. Management teams assess each business unit’s performance against their business plan and discuss its ongoing development, determining how planned targets will be met. Board executive directors attend these meetings, to ensure they have a detailed knowledge of the progress of the divisions and are aware of developments and potential issues.

The diagram below shows our management and governance structure.