Our quality of service

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Capita works responsibly with over 20,000 clients.

We focus on service quality, engagement with our local communities, supporting our people and reducing our environmental impact.

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Corporate responsibility

Our quality of service

What do people expect from us?

Quality service to our clients and their customers

Key data 2007

Employees from ethnic minority groups 8%

Retention of all employees 82%

Percentage of employees working part-time 17%

Jobs created in regional business centres 4,700

Total carbon emissions 58,523 tonnes

Focus on…

We add value to our client's operations

Through our partnerhships we help improve service quality but also support their vision and values.

Read more about our partnership with the BBC

In this section

Our CR stories

We have improved customer service levels through our partnership with DSGi

DSGi case study

11 of our contact centres have CCA accreditation

Contact centre accreditation

More information

Awards won in the last 3 years