How we identify and manage risks 

Systems and procedures are in place across the Group to identify, assess and mitigate major business and CR risks that could impact the delivery of our growth strategy. Monitoring our exposure to risk is an integral part of the MOB process.

Across a number of our businesses, including all the regulated businesses, the MOB process is supplemented by formally constituted risk committees and a ‘Black Hat’ process to monitor and seek Board approval regarding acquisitions and major bids.

At Group level, risk management is independently facilitated and challenged by the Group Risk and Business Assurance function, which reports to the Group Finance Director and independently to the Audit Committee.

Bribery
Capita recognises that bribery and corruption have an adverse affect on communities wherever they occur. We must act with the highest standards of integrity and honesty in all that we do. Capita is therefore committed to enforcing high moral and ethical standards in all business activities.

Fraud management
Preventing and detecting fraud is an important responsibility across our businesses and contracts. Our fraud policy is applied across the Group and is supported by local fraud risk co-ordinators, fraud assessments and training. If an employee suspects that fraud has been committed they have a duty to report the incident. We have two clear notification processes, defined in the Group fraud policy and the Group whistleblowing policy.