How we manage our business 

We have a clear business objective to develop Capita as a long-term, sustainable business that delivers value to all its stakeholders by:

• Building appropriate scale and capacity and optimising our infrastructure to meet our clients’ needs
• Managing resources well by actively attracting and building a quality workforce of motivated and supported employees
• Creating successful supplier relationships to ensure quality, responsible and cost-effective partnerships across the Group
• Controlling and minimising our environmental impacts
• Supporting the communities in which we work.
• Consistently delivering value to our shareholders

To achieve our objective we must engage with our stakeholders to understand and meet their needs and manage our business responsibly. This benefits us and our clients by allowing us to build on opportunities and reduce risks, so creating business advantage.

We manage our business and resources with a clear set of non-financial and financial KPIs, embedded policies and robust initiatives for each of our key priority areas.