Corporate responsibility

Managing our impacts

We are committed to growing Capita in a transparent and responsible way. Managing our CR impacts - and reporting them openly- is key to this. Use the buttons below to see how we manage CR, and how we perform in the six impact areas we've identified.

View our online report

How we manage our material CR impacts and consult with our stakeholders.

How we ensure good governance and risk management across our operations

How we create and reshape services to meet the needs of people and our communities

How we create a workplace that is supportive, rewarding, diverse, safe and inspiring

How we ensure that we select, procure and manage our supply chain responsibly

How we are tackling our climate impact, encouraging recycling and cutting waste

How we contribute and invest in the communities in which we work

CR is an integral part of our business.

We can only achieve our aim, to deliver

long-term value to all our stakeholders

if we show responsibility in

everything we do

Create your
own Report

When you see the icons below, use them to create and view your report.

Search this CR report

Performance data 2009
News
Case studies

CR at Capita
	Number of employees
	Retention rate for senior managers
	Key suppliers audited against Capita’s standards of business
	Carbon footprint
	Total community investment

Responsible business practices
	employees completed data protection training
	employees completed information security training
	Accident frequency rate per 1000 employees = 1.65 (RIDDOR)
	Employees completed fraud management training

Average length of BPO contracts
	Average length of BPO contracts
	Employees completed data protection training
	National outsourcing awards

Supporting our people
	Percentage of employees working part-time
	Percentage of employees based in India
	£11.9 Invested in training
	Male/Female split of our employees

Supply chain management
	Key suppliers audited against Capita’s standards of business
	Number of partnerships with key suppliers
	Suppliers required to complete our supplier assessment process

Environmental management
	Carbon footprint
	Numbers of ISO 140001 accreditations achieved
	Reduction of CO2 through Energy Reduction Programme
	Total number of conference calls made

Motivated workforce
	Money raised for our corporate charity
	Hours voluntereed by employees
	Total community investment
	Corporate donations

NHS Choices is now a certified member of The Information Standard

The Information Standard helps the public to recognise and choose reliable sources of informaiton.

Read case study

Can Capita help deliver 'more for less'?

Read about how civil servants believe that they can achieve the Governments savings without affecting services.

Capita awarded Best Service Award for ICT service

The award recognises the success of the ICT transformational programme with our strategic partner, Sheffield City Council.

Building Schools for the Future

Nottingham wants to make its schools safe, inspiring - and fun. By improving their learning environment we helped the school students reach their full potential.

Read case study

Gas Safe Register

Gas Safe Register

Read case study

Corporate responsibility

Corporate responsibility

Managing our impacts

Managing our impacts

Create yourown Report

Performance data 2009

News

Case studies

Create your
own Report