Corporate responsibility

Responsible business

We are committed to growing Capita in a transparent and responsible way. We identified our key impact areas and report on how we manage CR and our performance in these areas.

Explore our online report

How we manage our material CR impacts and consult with our stakeholders.

How we create and reshape services to meet the needs of people and our communities

How we create a workplace that is supportive, rewarding, diverse, safe and inspiring

How we ensure that we select, procure and manage our supply chain responsibly

How we are tackling our climate impact, encouraging recycling and cutting waste

How we contribute and invest in the communities in which we work

CR is an integral part of our business.

We can only achieve our aim, to deliver

long-term value to all our stakeholders

if we show responsibility in

everything we do

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Performance data 2011
More information
Case studies

CR at Capita
	Number of employees
	Number of business centres
	Annually audit all key suppliers against Capita's standard of business
	Carbon footprint tonnes C02
	Total community investment

Responding to client needs
	Number of business centres
	Average contract length for material contracts

Average length of BPO contracts
	Average length of BPO contracts
	Employees completed data protection training
	National outsourcing awards

Strengthening our culture
	Percentage of employees working part-time
	Percentage of female employees
	Invested in training
	Retention rate for senior managers

Managing our supply chain
	Annually audit all strategic suppliers against Capita's standard of business
	Percentage of supplier base which are SMEs

Running a resource efficient business
	Carbon footprint tonnes C02
	Pieces of IT equipment recycled
	Total number of conference calls made

Supporting our local communities
	Employee fundraising for our corporate charity partner
	Total community investment
	Corporate donations

Sustainability Report 2011

Read our 2011 summary report which outlines our activities and reviews our progress across our 5 key impact areas

Download report

Policies and Principles

Our policies and principles set out the standards of behaviour we expect, reflecting our shared business values and our responsibility to our stakeholders

Capita Local Government blog

Capita recently launched a blog featuring topical comments and thought pieces about the issues facing Local Government now