Our job is to keep doing things better and more productively

To do that, we have to help our people to keep growing their capabilities and developing their careers. At Capita, training and development aren’t optional extras: they’re how we do our job.

Everyone agrees personal goals and regularly reviews them with their manager. Identifying training needs is part of the process.

We transform, we develop, we inspire

Our managers are trained to engage, grow and progress their team’s performance. All our staff have opportunities to join in our IMPACT leadership and skills development programme. To inspire people to new heights, we develop dynamic leaders and run original and entertaining incentive schemes.

Increasingly we provide training through a range of channels so that people can learn at their own speed and convenient times. Alongside on-the-job training we also provide paid time off for external courses and professional qualifications.