In order to maintain Capita as a business that can meet the needs of all its stakeholders now and into the future, we have created a clear, straightforward business strategy which is delivered by a flexible, pragmatic divisional operating structure.

Our strategic focus is on 5 core elements:

• Targeting the fast growing market
• Generating profitable growth
• Managing growth well
• Managing our business responsibly
• Maintaining performance across divisions.

Our goal: to deliver value to all our stakeholders
Our goal remains straightforward, to continue to develop Capita as a long term, sustainable business which can deliver value to all our stakeholders:

• Achieving a fair return for shareholders
• Delivering operational excellence and added value for all clients
• Creating a supportive, rewarding and inspiring environment for employees
• Developing mutually beneficial relationships with suppliers.

How do we generate profitable growth?

In two ways: We concentrate on organic growth, winning business from new and existing customers in the UK and Ireland, and by acquiring small to medium sized businesses.