Capita has built up it's skills, resources and infrastructure over the past 20 years. It is now the UK's leading outsourcing company.

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Our history

The facts behind Capita's growth story 

2008

Half year turnover £1,182m
Profit before tax £120.2m
32,200 people

Awarded a 5 year contract by Health and Safety Executive to operate a new installer registration scheme in Great Britain

Selected by Marsh Ltd as preferred operations outsourcing partner - contract worth £200m over 10 years

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2007

Turnover £2,073
Profit before tax £238.4m
29,300 people

Signed 12 year outsourcing partnership contract with Resolution plc

Largest ever contract with Prudential UK - life & pensions, worth £722m over 15 years

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2006

Turnover £1,739m
Profit before tax £148.2m
27,000 people

Awarded 10 year HR administration contract with the BBC

Awarded preferred bidder status with Co-operative Insurance

Signed a 15 year strategic partnership with Swindon Council to deliver local services

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2005

Turnover £1,436m
Profit before tax £169.6m
24,000 people

Selected as partner to support Zurich's UK Life operations

Selected to form service partnership with UK's largest authority, Birmingham CC

Signed a strategic partnership with Harrow Council

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2004

Turnover £1,285m
Profit before tax £143.9m
23,000 people

Capita named " Best BPO Provider 2004 " at the National Outsourcing Association awards

Selected by DfES to support the National Strategies programme, in a contract worth £177.5m over 5 years

Selected by Salford City Council as strategic partner to contribute to the regeneration of the City, under a 12 year contract worth an expected £250m

Awarded a £70m contract by DWP to manage their records storage and retrieval service

Acquisition of Symonds Group (Holdings) Limited, a leading provider of consultancy, project management and design services for the property and infrastructure markets

Capita selected by the DTI to administer all miners' personal injury liability claims.

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2003

Turnover £1,081m
Profit before tax £121.2m
19,000 people

Implemented the largest congestion management scheme in the world, to specification, to budget and on time, on behalf of Transport for London

Awarded 10 year, £110m contract to provide life & pensions administration services to Prudential International and St James's Place International

Capita named Company of the Year 2003 in the Royal Bank of Scotland/Sunday Times Business Awards

Acquisition, from the liquidators of Independent Insurance, of Aurora Corporate Services Limited, a business focused on run-off activity in the London market.

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2002

Turnover £898m
Profit before tax £98.2m
17,000 people

Signs Group's largest ever contract for the administration of TV Licensing on behalf of the BBC, valued at £500m over 10 years

Won first life & pensions contract

Formation of a unique partnership with four local authorities in Wales to launch Capita Gwent Consultancy - delivering professional infrastructure and support services locally and across UK

First entered FTSE 100

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2001

Turnover £691m
Profit before tax £72.1m
13,000 people

BBC selects Capita as preferred supplier to deliver the TV Licensing contract


Awarded largest ever private sector contract, to manage the core processing activities of Abbey National plc 's insurance business

Innovative, ground-breaking, public private sector contract partnership set up with Blackburn with Darwen Borough Council .

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2000

Turnover £453m
Profit before tax £51.2m
8,500 people
Awarded largest managed service contract to date by the Criminal Records Bureau

Chosen as strategic partner by Cumbria County Council - Capita's largest ever local government contract

Acquisition of Eastgate
, one of the UK's largest independent providers of outsourcing services to the insurance industry

Acquisition of IRG Plc , leading share administration company.

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1999

Turnover £327m
Profit before tax £36.3m
7,000 people
Launched first multi-channel contact centre in local government, first and only public sector contact centre to receive accreditation by the CCA

Capita becomes the largest UK provider of supply teachers

Awarded largest payroll administration contract by Kent County Council .

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1998

Turnover £238m
Profit before tax £27.1m
5,000 people
Market valuation exceeds £1 billion

Largest integrated payroll and pensions service for the Metropolitan Police Service

First outsourced HR contract for Westminster City Council

Awarded contract to establish new multi-channel BBC Information Centre serving all UK viewers and listeners

Partnership with the DETR to administer and develop Constructionline , the public sector online register of approved construction contractors and consultants.

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1996

Turnover £112m
Profit before £12.3m
3,500 people

Award of largest ever contract to date to manage the Teachers' Pensions Agency and establishment of our Northern Business Centre in Darlington

Set up and administered new theory driving test service for the Driving Standards Agency

Significant new recruitment capability added with acquisition of Recruitment & Assessment Service for HM Government.

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1992

Turnover £33m
687 people
First ever managed revenues contract in local government awarded by East Cambridgeshire District Council

Strengthened offering in property consultancy through acquisition.

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1991

Turnover £25m
320 people

Full listing as public company on the London Stock Exchange.

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1987

Capita launched through a management buy-out, backed by 3i
33 people

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1984

Capita formed within Chartered Institute of Public Finance and Accountancy
Two people

 

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