Their hard work and commitment to service delivery are vital to meeting client expectations and supporting our growth.

We aim to attract, develop and retain talented people so that we have the resources we need to help our clients and grow our business. To do this successfully, we aim to make Capita a safe, friendly and rewarding place to work. Within a clear financial framework, we believe in giving responsibility for the day to day running of our business to the managers and employees who deliver our frontline services.

Driving the strategic direction set by the Group Board is a team of some 250 senior managers. They are responsible for delivering growth across the Group and maintaining smooth operations and high service levels. They focus on ensuring that the necessary procedures, infrastructure and employees are in place. Their energy and leadership are key to creating a productive working environment.

22 years ago we had 33 people; today we have some 32,200, with numbers almost doubling in the last 5 years. This rapid growth has come from:

• Direct recruitment as a result of overall business growth and to serve new Greenfield outsourced service contracts
• Employee transfers from customers under outsourcing contracts
• Employee transfers as a result of acquisitions
  
  

We thrive on diversity
Over 70% of our employees have transferred to Capita through outsourcing contracts or acquisitions, under TUPE (Transfer of Undertakings (Protection of Employment)) Regulations. They bring a variety of cultures and working practices to the Group. We have evolved highly refined and supportive transfer procedures and our managers are trained in implementing strategies to develop and inspire people.