Improving Cumbria County Council’s public services

In February 2001, Cumbria County Council and Capita began a seven-year strategic partnership based around three core objectives: providing value for money services to the community, creating new jobs, and providing significant capital investment for the region.

Since it began, our partnership with Cumbria has delivered best value savings of £6.1m through consistent and improved delivery of service. Staff productivity has increased, attrition has fallen to 3.9%, and absence is down to just 2.3%.

In June 2003 we demonstrated our long term commitment to the area by opening a state-of-the-art £7m Regional Business Centre in Carlisle. We have also invested in a wider network of business centres across Cumbria and set up a new Council Tax Revenue and Housing Benefits processing centre in Carlisle, employing 60 people and geared for future expansion.

In all, we’ve created 320 new jobs across a range of disciplines and grown business by 50% in six years. We continue to look for opportunities to create new jobs, achieve further savings, and deliver better services for the citizens of Cumbria.

"Capita is able to bring national experience to deliver local solutions"

Conway Stewart, Head of Partnerships, Cumbria County Council